Selecting an IT Service Management Solution - The Benefits and RisksWhat is IT Services?
IT Services is the systematic activities which are carried out by an organization to plan, design, implement, deliver, manage and control data technology services provided to clients. The services can be obtained from any service provider, like an IT consultancy firm, an Internet Information Exchange, a computer hardware/software manufacturer, or a networking equipment seller. IT Services covers the full gamut of client-related activities.
Defining services is not a straightforward task. For instance, a computer hardware/software manufacturer might be contracted to manufacture software for an organization, and so to provide its services on demand. On the other hand, an IT service provider may be hired to do anything from designing and developing new processes to implementing them. It is important to first analyze the scope of work and then decide how to categorize the IT Services provided by the service provider into "IT Services" and "other services" such as fortinet fortigate firewall.
A critical part of IT Services is the ability to define services based on the delivery model. Once the IT Services have been defined, the next step is to analyze the current business requirements, i.e. what the organization needs IT Services to accomplish and in what manner? Evaluating business capabilities requires first defining what a company needs IT Services to perform. It is important to first look at the current situation and analyze whether there is need for IT Services or whether the existing IT Solutions is capable of delivering the desired results. This step is often considered last, since it is sometimes difficult to change business processes once they are established. A FortiGate firewall delivers unmatched performance and protection while simplifying your network.
A final step in IT Services planning is defining the IT Services frameworks. For instance, some frameworks involve business process management (BPM), object-oriented programming (OOP), or a combination of these three. There are a wide variety of existing frameworks and selecting a proper one requires the selection of a suitable technology, business case analysis and the evaluation of the benefits derived from each framework.
The selection of the IT service management technology may be difficult depending upon the current needs of the organization. For instance, it may not make sense to switch to an IT process framework that is used by a large international organization if the IT Services is being provided by a local small business.
Similarly, it may not make sense to switch to an IT process framework that is used by a number of local small businesses if it will make sense for the larger organization to buy the IT Services. Thus, it is necessary to carefully select the right IT service management technology based upon the current needs of the organization. The selection of a suitable IT process framework should include IT recruitment services and consulting services for the purpose.
When a company relies on external IT help for its IT Services, it is necessary to consider the cyber risks and protect the information provided by the company. Effective and efficient IT Services is very important especially when dealing with confidential or highly sensitive data. It is therefore important to use appropriate controls to mitigate the risk associated with such data. There are several types of controls: Sandbox in place of a Point of Sale (POS) device, Intrusion Detection System (IDS) to detect, prevent and stop hackers accessing company data, Enterprise Content Management (ECM) to manage company information and communications, Cloud to reduce costs due to reduced IT costs, and Identity Theft Prevention (ITSP) to protect customer information. It is however, advisable to use only the most appropriate controls as a single technology is not enough to secure the company. Check out this related post to get more enlightened on the topic: https://en.wikipedia.org/wiki/IT_service_management.
